Authorized Retailer

OPEN 24/7
PROMO CODE: G-O

ORDER BY PHONE: 866-863-6553



QOLOGY DIRECT, LLC
Do Not Call Policy (TCPA 47 USCS § 227)

Consumers may request by telephone or in writing, that our company stop calling them and place their name on our company-specific Do Not Call list. Although we may ask for their names, address and telephone number, we will accept a request even if the consumer only wishes to provide their telephone number. Consumers have the right to have calls stopped and to be put on our Do Not Call list, even if they are still a customer. The specific reason or severity of the tone of the request is not important. ANY REQUESTS WILL BE HONORED.

When we receive a request, the telephone number is added to our Do Not Call list within 7 calendar days. In some cases it may take up to 30 calendar days for the consumer's telephone to be removed from other company wide calling lists. A Do Not Call request stays on our list for at least 5 years. If the consumer moves, changes their telephone or adds additional telephone numbers, the consumer must provide us with the new telephone number in order for us to prevent calls to that number. We will not share the information customers provide with anyone except affiliated companies or subsidiaries without their prior written permission.

Other companies may perform telemarketing services on our behalf. In this case, we will also forward our updated Do Not Call list(s) to these companies on a daily basis.

All employees and Representatives that engage in outbound telephone solicitation are trained in this policy and made aware of these procedures before they are allowed to place calls to consumers. Manages, supervisors, or trainers must review this policy with these employees annually. Re-certification of training occurs on an as needed basis.

If the consumer notifies us that they have received a telephone call from us after they have already requested to be placed on our Do Not Call list, we will apologize for the intrusion and have a manager or supervisor investigate. The manager or supervisor will also personally confirm that the telephone numbers is on the Do Not Call list. Upon request, we will mail the consumer a confirmation that their telephone number is on the list.

The Federal Trade Commission offers a free service to consumers that allow them to place their residential phone number on a National Do Not Call Registry. This service will reduce the number of telemarketing calls received. Consumers may add their residential phone number to the list either by calling 888-382-1222 or through the internet at www.donotcall.gov. It may take several weeks before they notice a reduction in calls.

The methods and procedures in this Do Not Call policy are reviewed by the Do Not Call Compliance Monitoring and Enforcement Committee on a quarterly basis.

If you have questions, comments or concerns, please contact our compliance department at 954-657-9600

TRIPLE PLAY OFFER: New and current residential Optimum Online only or Broadcast Basic only customers in good standing. Must keep all 3 services at required levels for promo term to maintain promo pricing. One-time install fee applies to standard aerial installation on up to 3 TVs and 1 voice-enabled modem in wired, serviceable areas. Next day standard installation will be completed within 1 day of order subject to any cause beyond reasonable control. Promo rate limited to 1 modem/household. In month 13, services to be billed at regular rates and you may begin to receive the Optimum Rewards Discount for subscribing to all 3 services at required levels. May not be combined with any other offer. Pricing, offers and terms subject to change and discontinuance without notice. All services and channels may not be available in all areas. Subscription to SHOWTIME required to receive SHOWTIME ON DEMAND and SHOWTIME ANYTIME. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc, a CBS Company. All rights reserved. For systems requirements or limitations, offer details, restrictions and Terms and Conditions, see Optimum.com.

OPTIMUM TV: Digital cable box or CableCARD at add'l monthly charge required for each TV. Interactive services, features and certain digital channels require a digital cable box. HDTV owners can request an HD cable box to receive all HD channels in their package at no add'l charge. Standard DVR services requires a digital cable box with DVR capabilities and monthly subscription. Some On Demand titles at an add'l fee. Channel and feature availability based on location and level of service. Equipment non-return fees apply. Service and equipment rates, plus certain add'l charges, may be subject to state and local fees of 0-5.3% and an FCC user fee of $.08. Sports programming surcharge of $2.98 applies and CT requires collection of taxes on add'l services. These fees and taxes will be added to bill. Subscription to channels and valid Optimum ID and password required for TV to GO programming, only available in the U.S. Optimum App requires Optimum TV with cable box or CABLECARD, Optimum authorized modem and wireless home router. Minimum system requirements apply and requires app download and installation. Viewing Optimum TV on laptop not currently available to customers who subscribe only to Optimum TV.

OPTIMUM ONLINE: Minimum system requirements apply. Many factors affect speed. Actual speeds may vary and are not guaranteed. Optimum WiFi access in select areas at no add'l charge. A WiFi-enabled device, Web browser and valid Optimum ID and password are required. Netflix Super HD and Netflix 3D are included for free with your Netflix membership. Certain titles available in Netflix Super HD and Netflix 3D. Netflix Super HD and Netflix 3D require higher bandwidth than other Netflix streams.

OPTIMUM VOICE is a cable-modem service exclusive to Optimum Online customers. If keeping current phone number, transfer charge applies. Without a battery back-up, 911 will not operate if you lose power or if your service or broadband connection is interrupted or disconnected. Must provide new address before modem is moved in order for 911 service to function properly. A $.50 charge per line covers certain NY taxes on Optimum Voice. Multiple-line modem required for add'l lines.

30-day money-back guarantee applies to installations for recurring service fees and initial installation charges for new customers and existing customers adding TV, phone or internet in good standing, and if service is terminated and all equipment is returned within 30 days of install. Guarantee does not apply to one-time service charges, upgrades, or shipping and handling. .

All trademarks and service marks are the property of their respective owners. Optimum, the Optimum family of marks, and Optimum logos are registered trademarks of CSC Holdings, LLC.

[$hp-disclaimers$]